WHAT ARE THE QUALITIES WE ARE LOOKING FOR? I - Exceptional Service (40%)
This means “Providing the needs of the guests more than what is expected” or going beyond the expectations to provide the needs of the guest and without saying “No” to the requests. This also means that impossible requests are made possible.
II – Personalized Service (30%)
Personalized service is being practiced by most hotel and restaurant around the world. It is the kind of service in which guests are given priority and recognitions. It simply by “Knowing and providing guests’ preferences and make them feel important” or some used to call it “Treating Customers as the King and Queen”. Personalized service used to be done by Butlers or Personal Assistants as we all know it, because they used to be flexible in many things. Flexibility is important in this kind of service. However, professionalism is also needed to be able to do this (please refer to professional service).
III – Professional Service (30%)
Professionalism really matters in providing the above services for hotel and restaurant business. This is practiced by all types of establishment world wide. Professional service requires the managements to provide more training for their staffs. It is mainly to give them more “Knowledge regarding their products and services”. Product knowledge is not an easy thing to do. “You have to be creative, quick and anticipative for the needs of the guests”. Some said you must be an actor and actress or even a fortune teller before you can show your professionalism to the guests. You have to watch of your words, pausing and stress, tone of voice and of course your grooming and personal appearance. This also includes the awareness of the staff or company concerning the environment.
Please tell us about your experiences or stories with any of the establishments, and we will be the one to rate them.
Visit the website now and vote for your choice www.serviceobserver.blogspot.com or e-mail your feedbacks at deo_dariusb@yahoo.com
WHAT ARE THE QUALITIES WE ARE LOOKING FOR?
